Formalia

Cookie policy

1. Cookies & similar techniques

Alva Labs use cookies and similar techniques on our site and in our services to enhance your experience with us. We use cookies to simplify and customize our services, such as login. Below, we explain how we use cookies and what choices you can apply to our cookies. Please also see our General Terms and Conditions for handling your personal data.

2. What are cookies?

Cookies are small text files with information stored in the user's computer or other device used for visits to our site. These are sent from Alva Labs or our partners' web servers and stored on your device. Cookies are used to make websites work more efficiently, for example, by simplifying the login, but also for providing information to the site owner about how it is used.

3. What types of cookies and similar techniques does Alva Labs use?

We use different cookies (mainly through Local Storage): Session cookies: ie. temporary cookies that are deleted when you close your browser or app. We use session cookies to see how our users user our service and learn how to make it better. Third-party cookies: cookies belonging to a website other than the one you visit. Such cookies may be used by third parties to view your web history, such as statistics.

4. Why do we use cookies?

Alva Labs uses cookies for multiple purposes. The cookies we use usually improve the services we offer you. Some of our services actually need cookies to work, while others simply exist to make our services smoother for you. Generally, we categorize our cookies and their use as follows: Required cookies: ie. such cookies as needed to provide our basic services, such as upon login. Our services would not work without these cookies. Analytical cookies: that provide comprehensive analytical information regarding your use of our services. Our services would not work well without these cookies. Function cookies: cookies allow us to save settings such as language selection or whether we will fulfill your information or not. Without these types of cookies, we would not be able to tailor our services according to your wishes.

5. Table of individual cookies used on the Alva website

1) Google analytics

Cookie provider: Google Analytics

Cookie name and domain: _ga, google.com

Type of cookie: Third-party cookie, analytical cookie

Purpose - what do they do?: Collect information and usage statistics for our website.

Do these cookies collect my personal data?: Yes, these cookies track your IP address and so may collect some personal data. For more information about these cookies, including the information they collect and how this is used, see our Privacy policy.

Storage time: 2 years

Sharing/ transfer? Yes, Google

2) Google Tag Manager

Cookie provider: Google Tag Manager

Cookie name and domain: _gid, google.com

Type of cookie: Third-party cookie, tracking

Purpose - what do they do?: Manage third party tools as Google Analytics

Storage time: 2 years

Sharing/ transfer?: Yes, Google

3) Intercom

Cookie provider: Intercom

Cookie name and domain: intercom-lou-xjr8vtw1, intercom-session-xjr8vtw1

Type of cookie: Third-party cookie, customer service.

Purpose - what do they do?: Improve customer service to Alva’s customers.

Storage time: 1 year

Sharing/ transfer?: Yes, Intercom

6. How can you check the use of cookies

Your browser or device will usually allow you to change the settings for the usage and scope of cookies. Go to the settings of your browser or device to learn more about adjusting the settings for cookies. For example, you can choose to block all cookies, accept only first-party cookies, or delete cookies when you close your browser. Please note that some of our services might not work if you block or delete cookies.

7. Contact us

You can contact us at legal@alvalabs.io