Customer-first. That’s no longer an expectation but a norm that businesses are vying to build. Because without customer excellence, consumers can and will go elsewhere.
So how can you build a thriving customer success culture? It all boils down to developing a best-in-class CS team.
In this episode of How We Hire, Alva’s Head of Customer Success & Customer Support, Christopher Warren-Gash, shares his insights on the importance of emotional intelligence in Customer Success, why culture fit matters, and how to successfully scale your CS team with evidence-based recruitment methods.
With practical tips and a step-by-step guide to hiring a stellar CS Manager, this episode is a must-listen for anyone looking to take their CS team to the next level.